Knowledge base

User Profile (2)

Help with registering and managing your aTrade account

Account Creation (1)

• How do I create an aTrade account?

Profile Management (4)

• How do I change my personal details?
• What should I do if I have changed my name/surname?
• How do I change my username?

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KYC (1)

Help with KYC Verification

KYC Verification (11)

• What are the FICA requirements to create an account?
• Resident Individual FICA Requirements
• Foreign Individual FICA requirements

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Trading (3)

Help with trading

General Trading Queries (4)

• How does trading in securities work?
• What causes share prices to change?
• What is the CTSE Registry?

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Order Management (11)

• How do I place a buy or sell order?
• What is the settlement time for each security?
• What does the “Term” mean when placing an order?

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Restricted Securities (2)

• What are restricted securities and can I trade them?
• I am a farmer and not able to buy NWKH shares, what should I do?

Accounts (1)

Help with managing your aTrade account and assets

Account Management (5)

• How do I deposit cash into my trading account?
• How do I withdraw cash from my trading account into my bank account?
• How long do deposits and withdrawals take to reflect?

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Assupol Shares (1)

Help with managing Assupol Shares

Assupol Shares Management (1)

• How do I access my Assupol shares?

BKB Shares (1)

Help with managing BKB Shares

BKB Shares Management (1)

• How do I access my BKB shares?